Introduction

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.
 

Who We Are

This website is operated by Shy.

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: info@shyscent.co.uk
 

Information We Collect

When you visit our website or place an order, we may collect certain information, including:
 

Information you provide to us:

• Your name

• Email address

• Billing and delivery address

• Telephone number (if provided)

• Order details

• Payment information (processed securely through third-party payment providers)
   

Information collected automatically:

When you browse our website, we may collect information such as:

• IP address

• Browser type and device information

• Pages visited and interactions with our website

• Cookies and similar tracking technologies
   

How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Arrange delivery of your purchases

• Communicate with you about your order

• Respond to enquiries and customer service requests

• Improve our website, products and customer experience

• Prevent fraud and maintain website security

• Meet legal and accounting requirements

We only collect and use personal information where we have a lawful reason to do so.

​

Payments

Payments are processed securely through third-party payment providers.

We do not store your full payment card details. Payment providers process your payment information in accordance with their own privacy policies and security standards.

Website Platform & Third Parties

Our website is built and hosted using Wix.

​

Wix may process certain information on our behalf, including website usage data, customer information, payments and security information required to operate our website and services.

Other third-party services we may use may include:

• Payment providers

• Delivery and courier services

• Analytics providers

• Email marketing platforms (if applicable)

These providers only receive information necessary to provide their services.

​

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and provide essential website functionality.

Cookies may collect information such as your preferences, device information and website activity.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality.

​

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no online service can guarantee complete security, and you provide information at your own risk.

​

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes it was collected, including fulfilling orders, maintaining records, meeting legal obligations and resolving disputes.

​

Your Rights

Depending on applicable data protection laws, you may have rights including:

• The right to access the personal information we hold about you

• The right to request correction of inaccurate information

• The right to request deletion of your personal information

• The right to object to certain uses of your information

• The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided above.

​

Marketing Communications

If you choose to subscribe to marketing communications, we may send you updates about products, offers or news.

You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the email.

​

Children’s Privacy

Our website is not intended for children under the age required by applicable law, and we do not knowingly collect personal information from children.

​

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal requirements.

Any updates will be published on this page with the revised date.

​

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Shy. 
Email: info@shyscent.co.uk