Introduction

Welcome to our website. These Terms & Conditions explain the rules and guidelines for using our website and purchasing products from us.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

​

About Us

We are a business that designs and creates products with care and attention to detail. Our products are made to order, meaning each item is prepared specifically for the customer after an order has been placed.

​

Ordering & Purchases

When you place an order through our website, you are making an offer to purchase our product.

Once your order has been received, we will send you an order confirmation. Your order will only be accepted once payment has been successfully processed and we have confirmed that your order can be fulfilled.

​

We reserve the right to refuse or cancel an order in circumstances such as:

• Product availability issues

• Suspected fraudulent activity

• Incorrect pricing or listing errors

• Other circumstances where we are unable to fulfil the order
   

If your order is cancelled after payment has been taken, you will receive a full refund.
 

Made-to-Order Products

Each product is made to order, allowing us to focus on quality and careful preparation rather than mass production.

Because your item is prepared specifically for your order, please ensure that you are happy with your purchase decision before placing your order.

Processing times may vary depending on order volume, but we aim to prepare and dispatch orders within the timeframe stated in our Shipping & Returns policy.
 

Product Information

We make every effort to ensure that product descriptions, images, measurements and details shown on our website are accurate.

Please note that colours may vary slightly depending on your device screen settings. Small variations may occur due to the handmade or made-to-order nature of our products.

​

Pricing & Payment

All prices displayed on our website are shown in the relevant currency and include applicable charges where required.

Payment must be completed at checkout before your order can be processed.

We accept payment methods made available through our website checkout.

​

Shipping

Shipping times, processing times and delivery information are explained in our Shipping & Returns policy.

Once an order has been dispatched, delivery times may be affected by circumstances outside of our control, including courier delays, customs processing, weather conditions or public holidays.

​

Returns & Refunds

Our returns and refund process is explained in detail in our Shipping & Returns policy.

Customers are responsible for following the correct return process and ensuring returned items meet the required conditions.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.
 

Website Use

You agree not to misuse our website or attempt to:

• Damage or interfere with website functionality

• Access restricted areas without permission

• Use our content or materials without authorisation
   

All website content, including images, designs, text and branding, belongs to us unless otherwise stated.
 

Intellectual Property

All content on this website is protected by intellectual property rights.

You may not copy, reproduce, modify, distribute or use any part of our website content for commercial purposes without our written permission.
 

Limitation of Liability

We are not responsible for losses caused by circumstances outside of our reasonable control.

Our liability will not exceed the amount paid by you for the product purchased, except where we are required by law to provide a different level of responsibility.
 

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, services or legal requirements.

Any updates will be published on this page, and continued use of our website means you accept the updated terms.
 

Contact Us

If you have any questions about these Terms & Conditions, please contact us through the contact information provided on our website.

Thank you for choosing to shop with us.